Terms and Conditions
Effective August 31, 2026
Mobile Fusion services
These terms apply to Mobile Fusion's website, repairs, technical services, retail transactions, appointments, quotes, invoices and related customer communications.
Repairs, quotes and authorization
Website bookings reserve a requested appointment time but do not guarantee a final repair price, part availability or completion time. Quotes and estimates may change if diagnostics identify additional damage or required work. Mobile Fusion will seek your authorization when the service scope or price changes materially.
You are responsible for backing up important data before service when reasonably possible. Hardware failures, diagnostics, software work and repair procedures can involve a risk of data loss.
Payments
Card payments are processed through Clover. A payment is complete only after its result is confirmed. If a connection interruption or another issue makes the result uncertain, Mobile Fusion may verify the original payment before attempting another charge to prevent duplicates.
Some card payments may be partially approved. If an approved partial payment is accepted, the remaining balance is still payable.
Refunds, voids and disputes
Eligible refunds or voids are processed against the original payment where supported. A payment card may need to be presented for certain refunds. If a payment or refund result is uncertain, Mobile Fusion may verify it before trying again to prevent duplicate charges or refunds.
Warranty
Qualifying repairs include a 180-day Mobile Fusion parts and workmanship warranty. Liquid-damaged devices and repairs using customer- or third-party-supplied parts are not eligible for Mobile Fusion repair warranty coverage. The warranty decision recorded when the repair is finalized applies to that service.
Responsible use
You must provide accurate information, protect repair-tracking and appointment references, and use the website only for legitimate requests. Do not attempt to interfere with the website, access another customer's information or submit payment card details through forms that do not request them.
Third-party services
Some services depend on payment, hosting, communications, supplier or accounting companies. Their own terms and availability requirements may also apply.
Contact
Questions about these terms, a repair or a transaction can be directed to Mobile Fusion at 250-417-1325 or info@mobilefusion.ca, 11B 14th Avenue South, Cranbrook, British Columbia V1C 2W9, Canada.